PRIVACY POLICY

Effective Date: to-date
Last Updated: 17/09/2026

Spydeweb respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy describes how we collect, use, disclose, store, and otherwise process information when you visit our website, communicate with us, request information, become a client, or use services provided by Spydeweb.

This Privacy Policy applies to our website and our business services, including AI voice agents, AI-powered chatbots, business automation, website development, application development, digital marketing, integrations, consulting, and related technology services.

1. Information We Collect

Depending on how you interact with Spydeweb, we may collect:

Contact Information: Name, email address, telephone number, company name, job title, mailing address, and other contact information.

Business Information: Information about your company, website, operations, customers, marketing activities, software systems, and business requirements that you provide to us.

Account and Service Information: Information required to establish, administer, support, or provide services to clients.

Communications: Emails, support requests, messages, chatbot conversations, consultation information, and other communications you have with us.

Website and Device Information: IP address, browser type, device information, operating system, pages viewed, referring URLs, approximate location derived from IP address, and information about how visitors interact with our website.

Marketing and Analytics Information: Information concerning advertising interactions, campaign attribution, website activity, conversions, and similar analytics information.

AI and Automation Data: When providing AI voice agents, chatbots, or automation services, our systems or third-party providers may process conversations, messages, telephone numbers, call information, transcripts, recordings where enabled and legally permitted, customer inquiries, and other information required to operate the applicable service.

Client-Provided Data: Our clients may provide information relating to their customers, prospects, employees, or other individuals for processing through services we provide. When we process such information on behalf of a client, the client is generally responsible for determining the lawful basis and purpose for collecting and using that information.

2. How We Use Information

We may use information to:

• Provide, maintain, customize, and improve our services;

• Develop and operate AI voice agents, chatbots, websites, applications, marketing systems, and automations;

• Respond to inquiries and provide customer support;

• Process transactions and manage client relationships;

• Analyze website and service performance;

• Detect fraud, misuse, security threats, or technical problems;

• Conduct marketing and advertising activities where permitted by law;

• Communicate regarding services, projects, updates, and offers;

• Maintain business and financial records;

• Enforce our agreements and policies; and

• Comply with applicable federal, state, and local laws and lawful governmental requests.

3. AI Voice Agents, Chatbots and Automated Systems

Spydeweb develops and manages artificial intelligence and automated communication systems for businesses.

Depending on the configuration selected by a client, these systems may process telephone conversations, chatbot conversations, contact information, appointment information, customer requests, transcripts, recordings, and other information voluntarily provided during an interaction.

Where call recording, automated calling, artificial or prerecorded voices, SMS messaging, or similar technologies are used, Spydeweb and/or the applicable client will implement such functionality subject to applicable laws and contractual responsibilities.

Clients using Spydeweb technology are responsible for ensuring that their deployment and use of the technology complies with applicable laws, including requirements concerning consent, telemarketing, call recording, marketing communications, privacy notices, and consumer opt-outs.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, advertising technologies, and similar technologies to operate the website, understand visitor behavior, remember preferences, measure advertising effectiveness, and improve our services.

Depending on your location and applicable law, you may have the ability to control certain cookies or tracking technologies through our cookie-management tools or your browser settings.

5. How We Disclose Information

We may disclose information to service providers and vendors that assist us with services such as:

• Cloud hosting and data storage;

• Artificial intelligence and machine-learning infrastructure;

• Telecommunications and messaging;

• Customer relationship management;

• Website hosting;

• Analytics;

• Payment processing;

• Email and communications;

• Advertising and marketing;

• Cybersecurity; and

• Business operations.

These providers may process information as necessary to provide their services to us.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal process, enforce our agreements, protect our rights or the rights of others, investigate fraud or security incidents, or in connection with a merger, acquisition, financing, sale, reorganization, or transfer of some or all of our business assets.

6. Sale and Sharing of Personal Information

Spydeweb does not sell personal information for monetary consideration as the term is commonly understood.

Certain advertising or analytics activities, however, may constitute “sharing,” “sale,” or targeted advertising under certain U.S. state privacy laws.

Where applicable law provides such a right, eligible users may request to opt out of the sale or sharing of their personal information or its processing for targeted advertising by contacting us at [PRIVACY EMAIL] or through any privacy controls we make available on our website.

7. U.S. State Privacy Rights

Depending on your state of residence and whether the applicable privacy law applies to Spydeweb, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Obtain a portable copy of certain information;

• Opt out of certain sales or sharing of personal information;

• Opt out of certain targeted advertising;

• Limit certain uses of sensitive personal information where applicable; and

• Not receive unlawful discriminatory treatment for exercising your privacy rights.

We may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by applicable law.

To submit a privacy request, contact:

Email: [PRIVACY EMAIL]
Website: [WEBSITE URL]

8. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended, where the law applies to Spydeweb.

These rights may include the right to know the categories and specific pieces of personal information collected, request deletion or correction, obtain information regarding disclosure of personal information, opt out of the sale or sharing of personal information, limit certain uses and disclosures of sensitive personal information, and exercise applicable privacy rights without discriminatory treatment.

If Spydeweb becomes subject to requirements to provide specific California opt-out mechanisms, such mechanisms will be made available as required by applicable law.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.

However, no website, telecommunications system, artificial intelligence platform, cloud service, database, or internet transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain legitimate business records, comply with legal obligations, enforce agreements, and resolve disputes.

Retention periods may vary depending on the nature of the information, contractual obligations, client instructions, and applicable law.

11. Third-Party Services

Our website and services may integrate with or link to third-party platforms, websites, APIs, artificial intelligence providers, telecommunications providers, advertising platforms, or other services.

Spydeweb is not responsible for the independent privacy practices of third parties. Users should review the privacy policies of third-party services they use.

12. Children's Privacy

Spydeweb's services are intended primarily for businesses and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization. If we learn that such information has been collected improperly, we will take reasonable steps to delete it as required by applicable law.

13. Marketing Communications

Where permitted by law, we may send marketing communications regarding our services.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily prevent us from sending transactional, administrative, security, or service-related communications.

14. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or applicable laws.

When changes are made, we will update the “Last Updated” date shown above. Material changes may be communicated through additional methods where required by applicable law.

15. Contact Us

Questions, concerns, or privacy requests concerning this Privacy Policy may be submitted to:

Spydeweb
Email: info@spydeweb.com
Website: spydeweb.com
Business Address: 405 Humboldt St, Brooklyn, NY 11211, United States